1. Whether the App is the latest version.
App upgrade method:
For Android users, on the homepage of the App, clicking> About > Check for updates. When there is a new version, click Upgrade.
For iPhone users, go to the App Store and search for O-KAM to see whether there is a new version.
2. Delete the camera on the App, then reset and add it again.
3. If you tried all the steps above and still have trouble, please contact after-sales.