Frequently Asked Questions 

Add a Device

1. When Adding a Device via Network Cable, No Device, Can Be Found.
2. What Does the Voice Prompt Mean During WiFi Configuration
3. How to share monitoring information with others?
4. How to deal with the voice prompt “WiFi connection failed” when adding a WiFi Camera?
5. Cannot Find Camera Hotspots While Using Hotspots to Add WiFi Camera?
6. How to Add Device via Hotspot Configuration
7. How to Install the SIM Card
8. What Does the 4G Camera Voice Prompt Mean
9. 4G SlM Card Query
10. SIM Card Detection Failed
11. What should I do if the 4G camera fails to be added?
12. Fail to Add 4G Device via Scanning QR Code
13. How to Add Device on App

Camera Abnormal

1. The Device Cannot Rotate
2. Dark Night lmage and Installation Precautions
3. No Sound During intercom
4. There Is Echo During intercom
5. There Is Noise During Intercom
6. The Image Flashes White Light at Night
7. The PTZ Camera Always Leans Towards a Certain Position
8. Device Shows Offline on the App
9. How to Set Up When the Image Is Reversed?
10. Live View Has No Sound
11. The Device Keeps Rebooting
12. App Displays Authentication Failure
13. WiFi Camera Offline
14. 4G Camera Offline
15. App Keeps Displaying “the Camera Is Connecting,Please Wait”.
16. The Real-time Image of 4G Camera Is Stuck
17. The Image Is Reddish

How-to Videos

1. Introduction to Basic Functions of O-KAM Pro?
2. How to add a surveillance camera when using O-KAM Pro?
3. How to add a camera in the APP
4. Advantages of Cloud storage?

Alarm

1. What should I do if the solar low-power equipment triggers the alarm unsatisfactorily?
2. How to Block Areas That Do Not Require Monitoring
3. How to Use Email Notification
4. How to Set Silence for the Alarm Notification?
5. How to Set Up the Alarm Function
6. How to Set the Device to Alarm and Turn On White Light When Someone Passes By?
7. The Phone Receives Alarm Push, But There Is No Voice Prompt for the Push
8. Android Phones Do Not Display the “Mobile Notification Sound” Option
9. Alarm Push Delays
10. Cannot Viewlmages When Scrolling Down or Long Pressing Push Messages on iPhone
11. The Phone Receives No Alarm Push

Cloud

1. What Does Dynamic Cloud Recording Mean?
2. How to Purchase Cloud Storage
3. Can We View the Previous Videos After We Purchase the Cloud Storage?
4. Transfer Cloud Storage Service to Other Device
5. There ls No Cloud Storage Video After Purchase of Cloud Service
6. Unsubscribe Cloud Storage Service

Recording

1. How to Choose and install TF Cards
2. The Work Logic of TF Card Recording Mode
3. How to Format a TF Card
4. How Many Days of Videos Can a TF Card Hold
5. Where Is the TF Slot
6. The Camera Cannot Read the TF Card
7. There Is No Recording After Inserting a TF Card Into the Device
8. How to Set Up Recording
9. There Is No Recording When Choosing “Motion Detection Recording”.

Other

1. Want to contact us?
2. How to Deal with Device That Faces the Corner and Does Not Return To Guarding Position
3. Dark Nightlmage and Instalation Precautions
4. How to Use Night Vision Mode
5. How to Set Up Presets
6. How to Reset the Device
7. If the Device ls Stolen, Can We Still Check the Recording?
8. How to Download and install O-KAM Pro Client on Your PC?
9. 4G Device Goes Offline Due to No Data. When Will It Recover After Refilling?